What we can usually help with
Our authorisation by the IAA commonly covers applications under the Immigration Rules that are based on facts and evidence. This means the requirements are clear, and the correct documents can be gathered and presented in a structured way.
We confirm suitability after a short intake. If we identify complexity that goes beyond our scope, we will explain the supervised option or signpost you to the right professional.
- Entry clearance and in-country applicationsWhere eligibility is clear and the supporting evidence can be provided and verified.
- Family RoutesWhere documents, dates, and relationship evidence support a consistent and credible application.
- Work and study related applicationsWhere route requirements are known, and evidence can be checked against the rules.
- Document checklists, organisation, and submission preparationHelping you build a clear evidence pack and reduce avoidable errors before submission.
Important: These are examples. The key question is always the same: is the matter suitable, based on the facts of the case, evidence, and level of legal judgement required? We confirm this during intake.
What We Don’t Do Directly (and why)
Some immigration work requires a higher level of authorisation, formal legal representation, or complex legal judgement. In these situations, it would not be appropriate for us to act directly.
We are clear and upfront about these limits. We do not stretch our scope, offer informal workarounds, or take unnecessary risks with matters that fall outside our IAA authorisation.
In many cases, a matter that falls outside our direct scope may still be handled by our specialist solicitor partners. Sometimes we work with them, or under their supervision on matters depending on the requirements and nature of the case. Where this is appropriate, we will explain the arrangement clearly before you instruct.
How supervised handling works (for complex matters)
Some matters are more complex, involve unusual history, or require higher-level legal judgement. Where appropriate, these matters can be handled under solicitor supervision.
We use supervision as a compliance and quality control safeguard. It helps ensure that advice, strategy, and key decisions are reviewed at the right level, while we keep the case organised and moving.
Important: Supervised handling is used when appropriate and will always be explained clearly. If we offer a supervised option, we will confirm what the solicitor will review, what we will do day-to-day, and how key decisions are signed off.
Quality control: how we reduce risk and improve accuracy
Immigration applications are rarely refused because of one big mistake. More often, refusals happen due to small gaps, inconsistencies, or unclear evidence.
Our quality control process is designed to catch issues early, keep the case consistent, and make sure the documents support the route being applied for.
Important: Quality control does not guarantee outcomes. Decisions are made by the Home Office, but a clear and well-prepared application reduces unnecessary risk.
Important notes about consultations
Our consultations are designed to help us understand your situation and explain your options clearly. Because time is limited, it’s important to understand what a short consultation is — and what it is not.
What a short consultation is
- ✓A structured conversation to understand your immigration history and current situation.
- ✓An explanation of relevant routes and general requirements under the Immigration Rules.
- ✓Early identification of key risks, missing information, or complexity.
- ✓Clear guidance on next steps and whether your matter is within scope.
What a short consultation is not
- ×A full legal assessment or detailed case strategy session.
- ×A review of a completed or already submitted application.
- ×Drafting of representations, statements, or legal submissions.
- ×Advice on matters that clearly fall outside our authorisation without supervision.
Please note: If your matter requires a detailed review or involves complexity, we will explain the next stage, what documents are needed, and whether supervised handling or a referral is more appropriate.
Transparency about outcomes
Immigration decisions are made by the Home Office. Outcomes depend on the Immigration Rules, policy guidance, and the evidence available in your case.
What we cannot guarantee
- ×We cannot guarantee an approval, a timescale, or a specific decision outcome.
- ×We cannot guarantee that the Home Office will not ask for more information.
- ×We cannot guarantee that policy will not change during your process.
What we do guarantee
- ✓Honest scope checks — we only take work we are authorised and competent to handle.
- ✓Clear guidance — we explain requirements and evidence in a simple, structured way.
- ✓Careful preparation — we focus on consistency, completeness, and compliant submissions.
- ✓Transparency — if risks exist, we will tell you early and explain realistic options.
In simple terms: we don’t sell “guarantees”. We deliver a professional process. If your matter becomes complex or requires higher-level judgement, we will explain supervised handling or referral options clearly.
If we cannot take your case
Sometimes the right professional decision is to decline a case or recommend another route. We do this to protect you, and to stay within our regulatory obligations.
When we may decline a case
- ×The matter falls outside our authorisation and cannot be handled safely under supervision.
- ×There is a conflict of interest or ethical concern.
- ×Key evidence is unavailable, unreliable, or deadlines make safe work impossible.
- ×The instructions requested would put you or us at regulatory risk.
What we do instead
- ✓Explain the reason clearly so you understand why we cannot proceed.
- ✓Signpost or refer to a solicitor or appropriate professional where possible.
- ✓Outline next steps so you are not left without direction.
- ✓Act professionally without pressure, upselling, or false assurances.
Our approach: declining a case is not a failure. It is often the safest and most responsible outcome when a matter requires a different level of authorisation or specialist handling.
Questions we encourage you to ask us
Choosing an immigration adviser is an important decision. We welcome clear questions and believe transparency helps you make informed choices.
What is your authorisation level?
Ask what level we are authorised at and what types of work that level covers. We explain this clearly and confirm it in writing.
Is my case within your scope?
We will tell you whether your matter can be handled within our scope, requires supervision, or should be referred elsewhere.
Who will handle my case day to day?
We confirm who your main point of contact is and how communication will work.
If my case is complex, how does supervision work?
We explain who supervises the matter, what they review, and where sign-off is required.
What are the realistic risks?
We discuss risks openly, including evidence gaps, timing issues, and areas of discretion.
What are the next steps after consultation?
We outline what documents are needed, expected timelines, and whether a further assessment is required.
Good advice starts with good questions. If an adviser avoids explaining scope, risk, or supervision clearly, you should pause and seek clarity before proceeding.
Helpful information before you book
If you’d like a little more detail before scheduling a call, these pages explain how we work and what to expect.
Our Fees
Understand our fixed-fee structure, what is included, and how costs are confirmed before any work begins.
View fees →Immigration FAQ
Answers to common questions about consultations, evidence, timelines, and next steps.
Read FAQs →Complaints Procedure
How to raise concerns, what happens if something goes wrong, and how we resolve issues fairly and transparently.
View Policy →